Payment Policy

Last updated: March 2026

At Lorewil, we want your checkout experience to be as easy and secure as possible. This Payment Policy outlines the methods we accept, how your payment is handled, and what you can expect when completing a purchase through our website.

 

Accepted Payment Methods

We offer a variety of payment options to suit your preferences. At this time, we accept the following methods:

Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay.

All payments are processed through encrypted, industry-trusted payment gateways designed to keep your personal and financial information safe at every step.

 

Currency

All product prices and transactions on our website are displayed and processed in Canadian Dollars (CAD). If your bank or payment provider applies a currency conversion on their end, this falls outside of our control and any associated fees or rate differences are the responsibility of the cardholder.

 

Taxes

Applicable taxes are calculated automatically at checkout based on your delivery address and the tax regulations applicable to your location. The full amount, including any taxes, will be clearly shown before you confirm your order, so there are no unexpected charges.

 

Payment Security

Protecting your payment information is something we take very seriously. Every transaction placed through our website is secured using industry-standard encryption protocols. Lorewil does not store full payment card details on its servers at any point during or after your purchase.

 

Payment Authorization

By completing and submitting an order on our website, you authorize Lorewil to charge your selected payment method for the full order total. This amount includes the cost of the products ordered, any applicable shipping fees, and any taxes calculated at checkout. Your payment will be captured once your order has been successfully confirmed and is being prepared for fulfillment.

 

Order Confirmation

Once your payment has been processed successfully, you will receive an order confirmation email containing a summary of your purchase, payment details, and shipping information. If this email doesn't appear in your inbox within a reasonable timeframe, we recommend checking your spam or junk folder. If you still can't locate it, please reach out to our support team and we'll be happy to help.

 

Payment Processing Time

In most cases, payments are processed instantly at the time of checkout. Occasionally, depending on your bank or payment provider, processing may take up to 1 to 2 business days. This is uncommon but can happen in certain circumstances outside of our control.

 

Failed or Unsuccessful Payments

If your payment doesn't go through, we recommend double-checking that all payment details have been entered correctly and that your card is authorized for online purchases. If the problem persists, trying an alternative payment method may resolve the issue. You're also welcome to contact your bank or card issuer directly, or get in touch with our support team if you need further assistance.

 

Payment Disputes & Unauthorized Charges

If you believe an unauthorized charge has been made to your account, or if you have a payment-related concern, please contact our customer support team as soon as possible. We will work closely with you and the relevant payment provider to investigate the matter and reach a resolution in a timely manner.

 

Updates to This Policy

We may occasionally revise this Payment Policy to reflect changes in our operations, applicable laws, or payment provider requirements. Any updates will be published on this page, and we encourage you to check back periodically to stay informed.

 

Contact Us

If you have any questions about payments or run into any issues during checkout, our support team is available to help. You can reach us at info@lorewil.com and we'll get back to you as soon as possible.

 

Business Information

  • Website name: Lorewil
  • Operated by: SJG ECOM LLC
  • Registered address: 600 E 5th Street, Wilmington, Delaware 19801, United States
  • Company number: 5839472

Contact Information

Business hours
Monday-Friday: 8:00 a.m.-8:00 p.m.
Saturday-Sunday: 8:00 a.m.-4:00 p.m.
We always strive to respond within 24 hours.