Shipping Policy

Last updated: March 2026

At Lorewil, we believe that getting your order to you quickly and reliably is just as important as the products themselves. That's why we've kept our shipping straightforward and transparent; no surprises, no hidden fees.


Where We Ship

At this time, Lorewil ships exclusively to addresses within Canada. We do not offer international shipping under this policy. If you're unsure whether your address qualifies, feel free to reach out to our support team before placing your order.

 

Free Shipping on Every Order

Every order shipped within Canada qualifies for free shipping: no minimum order value, no discount codes needed, and no handling fees added at checkout. What you see is what you pay.

All prices on our website are displayed in Canadian dollars (CAD).

 

Order Processing

Once you've placed your order, our team gets to work preparing it for shipment. Orders submitted before 11:00 PM Eastern Time (EST) are queued for processing the same day. Orders placed after this cutoff will be picked up on the next business day.

Our processing team operates Monday through Friday, with a standard processing time of 1 to 2 business days. Orders are not processed on weekends or public holidays.

 

Estimated Delivery Times

After your order has been processed and handed over to one of our delivery partners, you can expect it to arrive within 5 to 7 business days. Combined with processing time, the estimated total delivery window is approximately 6 to 9 business days from the date your order was placed.

Please keep in mind that delivery times can occasionally vary depending on your location within Canada or due to factors outside of our control, such as carrier delays or high-volume periods.

 

Our Shipping Partners

We collaborate with a network of trusted regional and national carriers to ensure your order is delivered safely and on time, no matter where in Canada you're located. The carrier assigned to your shipment may vary based on your delivery address and the nature of the order.

 

Tracking Your Order

As soon as your order has been dispatched, you'll receive a shipping confirmation email containing your tracking details. You can use this information to follow your package's journey at any time through our Order Tracking page.


Ran Into a Problem?

If your order is taking longer than expected, appears to be missing, or arrives in an unsatisfactory condition, please don't hesitate to contact us as soon as possible. Our team will look into the matter with the relevant carrier and work to get things sorted for you quickly.

 

Get in Touch

For any additional questions about shipping or delivery, visit our FAQ page or contact our support team directly at info@lorewil.com. We're happy to help.

 

Business Information

  • Website name: Lorewil
  • Operated by: SJG ECOM LLC
  • Registered address: 600 E 5th Street, Wilmington, Delaware 19801, United States
  • Company number: 5839472

Contact Information

Business hours
Monday-Friday: 8:00 a.m.-8:00 p.m.
Saturday-Sunday: 8:00 a.m.-4:00 p.m.
We always strive to respond within 24 hours.